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Business etiquette highlighted by Australian expert

Business etiquette was identified as influencing the success of a company, according to an Australian expert in the field.

Danielle Di-Masi, owner of Next Business Leaders, a business etiquette consultancy group, listed poor email etiquette, not RSVP-ing to events and talking loudly as common pet peeves in the corporate world.

A professional image is important in the office when communicating to colleagues or meeting new clients.

New business opportunities could arise if a professional and competent professional image is presented in offline and online communication.

Di-Masi stated in a column on Dynamic Business Australia that pet peeves could potentially damage business relations and business opportunities.

She states limiting the risk of annoying a colleague or client is possible by "erring on the neutral side" in business etiquette behaviour and "understanding etiquette gives you an awareness of your behaviour, which can be critical to the success of your business." 

Managers may want to encourage employees to attend networking events, as they give people a chance to brush-up on their business etiquette.

A firm handshake, eye contact and confident manner are highly regarded in the corporate world.

While professional body image is important to succeed in networking events, the role that business cards play should not be dismissed.

Companies may wish to contact their printing service to ensure that they have enough business cards before a networking event.

Practicing business etiquette when exchanging business cards is simple, such as saying thank you and asking your new contact a short follow-on question.